Business changes. Strategy and tactics change. Operations change. Administrative processes change. It follows that Information Technology changes with the business. IT is not without is obsolescence; like plants and machinery. IT needs to be tuned and refreshed from time to time. IT vision, planning, execution and measurement to goals are as integral to the business as your next product roll-out, your shift from being product-driven to customer-driven, or your new acquisition.

OnCallPSN President, Rob Drummond, says, "Information Technology should be a value-add enabler in a business. From copiers, to computers to fax machines, these assets should all fit the mission and goals of an organization efficiently and effectively."  

Rob adds, "The quality of IT management and employee satisfaction with IT directly reflects a business's attitude toward IT."

Businesses without quality management oversight of IT will generally over buy IT functionality. Under buying is seen where cost is the only or most important criteria for IT acquisition and over buying is seen when a business thinks buying high end systems and service will last longer. Appropriate spending comes with planning not only for the purpose and functionality needed, but with the recognition of future maintenance, upgrades and replacement.

Rob places an emphasis on formal and self training. He notes that employees are often short changed on training; not just in their core business software applications, but also in the appropriate use of their systems interface (e.g. Windows or application specific interface).

"You want your technology team building and managing your infrastructure for stability and reliability, not spending excessive amounts of time on help desk tickets," Rob says.

OnCallPSN can provide executive Chief Information Officer support at a fraction of the cost of a full time employee. On a part-time basis, OnCallPSN can focus on your IT needs while you focus on your business. OnCallPSN will direct internal staff and/or provide customers with professional IT service providers.

OnCallPSN understands the critical IT issues facing companies today:

• Strategic Planning: Visioning, SWOT Analysis, Assessment, Road map
• Budget and Forecast: 1 year; 3-5 year
• Staffing: Internal and External
• Project Management: Plan, Do, Measure
• Development Platform: Methods, Tools, Build/Buy, In/Out Source
• Technology Infrastructure: Platform, Networks, Communications
• Security: Internal/External Access, Integrity
• Disaster Recovery: Backup and Recovery Processes
• Asset Management: Ownership, Lifecycle Costs, Replenishment
• Relationships: User, Customer, Vendor, Supplier

OnCallPSN can transform your company's Information Technology capabilities by connecting you with experienced Service Providers who know how to get the job done. OnCallPSN offers a wide network of Service Providers skilled in all aspects of IT.